Comments on: New Study Indicates Consumers Use Social Media to Share Customer Care Experiences and Research Companies’ Customer Service Reputations http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/ A global, nonprofit 501(c)(3) research and education foundation and think tank focused on the latest developments in media and communications and their impact on business, media and society Sat, 13 Mar 2010 06:02:45 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Torben Rick writes about Business Improvement and Change Management » Blog Archive » Are customers getting in control? http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-38104 Torben Rick writes about Business Improvement and Change Management » Blog Archive » Are customers getting in control? Wed, 07 Oct 2009 11:36:29 +0000 http://sncr.org/?p=110#comment-38104 [...] to a study by Society for New Communications Research 59% of respondents said they regularly use social media to “vent” about a poor customer [...] [...] to a study by Society for New Communications Research 59% of respondents said they regularly use social media to “vent” about a poor customer [...]

]]> By: Word of mouth research: Online word of mouth conversations about customer service drive purchase decisions | You Can Be a Word of Mouth Marketing Supergenius http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-31152 Word of mouth research: Online word of mouth conversations about customer service drive purchase decisions | You Can Be a Word of Mouth Marketing Supergenius Thu, 05 Feb 2009 19:30:12 +0000 http://sncr.org/?p=110#comment-31152 [...] a study of more than 300 internet users, the Society for New Communications Research reveals how customer care experiences lead to online [...] [...] a study of more than 300 internet users, the Society for New Communications Research reveals how customer care experiences lead to online [...]

]]> By: Recent Faves Tagged With "zur" : MyNetFaves http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-30260 Recent Faves Tagged With "zur" : MyNetFaves Fri, 16 Jan 2009 03:50:12 +0000 http://sncr.org/?p=110#comment-30260 [...] mytechadvisor | 9 days ago Zurück zur Rolleiflex First saved by SourCandyZ | 13 days ago New Study Indicates Consumers Use Social Media to Share Customer ... First saved by Jorob | 13 days ago dena-Gütesiegel zur Qualitätssicherung von [...] [...] mytechadvisor | 9 days ago Zurück zur Rolleiflex First saved by SourCandyZ | 13 days ago New Study Indicates Consumers Use Social Media to Share Customer … First saved by Jorob | 13 days ago dena-Gütesiegel zur Qualitätssicherung von [...]

]]> By: sncr | Google Trends News http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-14964 sncr | Google Trends News Wed, 10 Sep 2008 14:20:38 +0000 http://sncr.org/?p=110#comment-14964 [...] http://newcommforum.com/2008/?page_id=5 …Emily Metzgar - http://www.emilymetzgar.com|||New Study Indicates Consumers Use Social Media to Share Customer …22 Apr 2008 Landmark Study Links Consumers’ Brand Loyalty to Customer Care Palo Alto, Calif. – [...] [...] http://newcommforum.com/2008/?page_id=5 …Emily Metzgar – http://www.emilymetzgar.com|||New Study Indicates Consumers Use Social Media to Share Customer …22 Apr 2008 Landmark Study Links Consumers’ Brand Loyalty to Customer Care Palo Alto, Calif. – [...]

]]> By: Your Reputation on Social Media http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-7747 Your Reputation on Social Media Fri, 25 Jul 2008 17:25:25 +0000 http://sncr.org/?p=110#comment-7747 [...] If this isn’t enough here are some numbers from a recent study conducted by the Society for New Communications Research: [...] [...] If this isn’t enough here are some numbers from a recent study conducted by the Society for New Communications Research: [...]

]]> By: Sinnmacherblog http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-6396 Sinnmacherblog Mon, 14 Jul 2008 13:02:22 +0000 http://sncr.org/?p=110#comment-6396 <strong>Case Studies und mehr von John Cass über Corporate Blogs und Social Media...</strong> Bin auf eine Auflistung von John Cass (PR Communications) über einige seiner Case Studies und Blog-Artikel gestossen:2004 Corporate Blogging Survey 2004 Dell Blogging Case Study 2005 Corporate Blogging Survey 2005 2006 Blogging Succe... Case Studies und mehr von John Cass über Corporate Blogs und Social Media…

Bin auf eine Auflistung von John Cass (PR Communications) über einige seiner Case Studies und Blog-Artikel gestossen:2004

Corporate Blogging Survey 2004

Dell Blogging Case Study

2005
Corporate Blogging Survey 2005

2006

Blogging Succe…

]]> By: Customer care is crucial, say customers | Mutual Points http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-3827 Customer care is crucial, say customers | Mutual Points Thu, 22 May 2008 09:18:42 +0000 http://sncr.org/?p=110#comment-3827 [...] recent study by the Society for New Communications Research entitled ‘Exploring the link between customer [...] [...] recent study by the Society for New Communications Research entitled ‘Exploring the link between customer [...]

]]> By: Kaufentscheidungen und Web2.0, immer mehr Internetnutzer nutzen Web2.0-Angebote « Marketing Magazin for CAS http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-3534 Kaufentscheidungen und Web2.0, immer mehr Internetnutzer nutzen Web2.0-Angebote « Marketing Magazin for CAS Tue, 13 May 2008 13:51:39 +0000 http://sncr.org/?p=110#comment-3534 [...] Zur Studie [...] [...] Zur Studie [...]

]]> By: Online Customer Service Reviews Critical to Purchasing Decisions | Internet Marketing Strategy and Solutions http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-3401 Online Customer Service Reviews Critical to Purchasing Decisions | Internet Marketing Strategy and Solutions Fri, 09 May 2008 17:08:59 +0000 http://sncr.org/?p=110#comment-3401 [...] on the Web–that’s the warning from The Society for New Communications Research, whose latest survey reveals that 72% of Internet users research companies’ customer service reputations online [...] [...] on the Web–that’s the warning from The Society for New Communications Research, whose latest survey reveals that 72% of Internet users research companies’ customer service reputations online [...]

]]> By: Badvocacy: Sharing the Pain at allaboutadvocacy.com http://sncr.org/2008/04/22/new-study-indicates-consumers-use-social-media-to-share-customer-care-experiences-and-research-companies%e2%80%99-customer-service-reputations/comment-page-1/#comment-3278 Badvocacy: Sharing the Pain at allaboutadvocacy.com Wed, 07 May 2008 15:52:20 +0000 http://sncr.org/?p=110#comment-3278 [...] this trend, the Society for New Communications Research recently released the results of a survey sponsored by Nuance Communications that shows that 59 percent of active Internet users use social [...] [...] this trend, the Society for New Communications Research recently released the results of a survey sponsored by Nuance Communications that shows that 59 percent of active Internet users use social [...]

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